Lite Studio 1 Privacy Policy

1. Information we collect

• Contact details you give when booking: your name, phone number, and (optionally) email.
• Appointment details: services, date and time, and the specialist.
• Notes our team may add about your preferences (for example colors or allergies) to serve you better.
• Messages you type into our chat assistant on the website.
• Loyalty points balance, if we offer a points program.
• If a deposit is required, payment confirmation from our payment processor. We do not see or store your full card number.
• Technical data such as a hashed IP address, used only to prevent abuse of the booking form.

2. How we use it

We do not sell your personal information and we do not share it for advertising.

• To schedule, confirm, change, and cancel your appointments.
• To send you appointment text messages, only if you agreed to receive them (see section 3).
• To run our loyalty program, prevent abuse and fraud, and comply with the law.

3. Text messages

If you check the box on our booking form, Lite Studio 1 will send you appointment-related text messages: booking confirmations, reminders, and changes or cancellations. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive texts is not a condition of booking.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

4. Who receives your information

Only service providers that help us operate, under confidentiality obligations:

• Esmo Marketing LLC (Kalos, the booking platform).
• Supabase (database hosting) and Vercel (web hosting).
• Twilio (text message delivery) and Resend (email delivery to our staff).
• Anthropic (the AI chat assistant, which processes the messages you type to help you book).
• Stripe or Wompi (payments), only if a deposit is required.
• Cloudinary (image hosting for our photos).

5. How long we keep it

We keep your booking history while we operate and as needed for legitimate business and legal purposes. You may ask us to delete it.

6. Your choices and rights

You can ask to access, correct, or delete your information, and you can stop text messages at any time by replying STOP. Residents of California, New Jersey, and other US states may have additional rights, including to know what we collect and to opt out of the sale or sharing of personal information; we do not sell or share it.

7. Security

We use reasonable safeguards, including encrypted connections and access controls. No system is completely secure.

8. Children

Our online booking is intended for adults. A parent or guardian should book for a child. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy; the date above shows the latest version.

10. Contact

Lite Studio 1, 607 Tremont Ave., Orange, New Jersey 07050, 9738036487. You can also write to Kalos support at kalosappbeauty@gmail.com, mentioning the name of the business.